Return Policies – Carnation Enterprises

Return Policies

Total Satisfaction or 110% Money Back Guarantee

We are so confident you are going to like your CARNATION money counter that we are pleased to offer the following terms:

If the machine you purchase doesn't meet or exceed your expectations, return it within 7 days of purchase, and receive a 110% REFUND*. As far as we know, CARNATION is the only manufacturer of financial equipment that offers a 110% Money Back Guarantee.

7-30 Day Return/Exchange

Thank you for shopping with Carnation. We appreciate your business and want you to be completely satisfied with your purchase. If for any reason you aren't satisfied, you can return any Carnation product in its original condition for a refund or exchange for the full amount of the product (excluding shipping, 20% restocking fee applies). If you have any questions about our return procedure, please don't hesitate to contact us.

Please follow these return instructions:

  1. Please request the RMA number by contacting us at info@carnation-inc.com
  2. Include the packing slip with your return.
  3. Please indicate whether you would prefer an exchange or refund.
  4. Please return the item(s) in its original packaging including instructions and accessories along with the return/exchange form, and send it to the following address either by insured parcel post or by a traceable carrier to:
    Carnation Enterprises
    265 S. Prospect Ave.
    Itasca, IL 60143
  5. Please allow 10 business days to receive and process your return.

* Excludes Mixed Denomination Value Counters, since those are sometimes purchased and operated without regard for operating instructions.